CELEBRATING A SUCCESSFUL 2019 - Message from CEO, Jay Singh

I would like to take this opportunity to say thank you for entrusting us to take care of your compensation needs and for your ongoing support during 2019. As we wrap up the year, we take time to reflect on the highlights of the year that has passed.

This year marked 125 years of RMA administering workmen’s compensation for employees who are injured or become ill in the course of their employment. Reaching our 125th year milestone, has made me proud of the successes that we have achieved as a group. Through our diversification strategy we have successfully created the foundation for longer-term sustainability so that RMA may continue to offer Caring Compassionate Compensation well into the future.

We have spent much of the year focusing on optimising our efficiencies and processes so that we can continue to enhance our service to you. I am pleased with the progress we have made in offering you a better service experience particularly in the claims management area where we have enhanced our systems. This year we launched our Straight Through Processing and Single Queue Claims Management systems using innovative automation and artificial intelligence to offer you first class claims administration.

Our successes this year were also attributed to our staff who were dedicated and committed to delivering you Caring, Compassionate, Compensation throughout 2019. I would like to wish you and your families a joyous, peaceful and restful festive season. If you are travelling, please drive safely. We at RMA look forward to continuing to build a good relationship and to be of service to you into 2020.