RMA HQ, PARKTOWN, 22 APRIL 2025 — Rand Mutual (RMA), has successfully achieved its ISO 9001 certification, an internationally recognised standard for quality management systems. This significant milestone proves RMA’s unwavering commitment to providing high-quality services and exceptional customer experiences to the mining, metal, and related industries it serves.
Founded to support injured miners, RMA has evolved to offer comprehensive workmen's compensation (COID) and a range of supplementary and standard insurance solutions. The pursuit and attainment of ISO 9001 certification at this pivotal time of rapid growth highlights RMA’s dedication to ensuring consistent, efficient and scalable processes across its operations.
“Achieving ISO 9001 certification is a testament to our deep-rooted commitment to quality and our customers,” says Dani Mthethwa, Head of Quality Management at RMA. “In the insurance sector, trust and reliability are paramount. This accreditation not only strengthens our reputation as a credible and internationally recognised organisation, but also demonstrates that we are actively implementing structures to improve our services and exceed customer expectations continuously.”
The rigorous certification process involved a comprehensive assessment of RMA’s core processes against ISO 9001 requirements. This included gap analysis, meticulous documentation, focused team training, and internal quality audits. The final stage involved external auditors who confirmed RMA’s adherence to the stringent standards.
This achievement is a result of the collective effort and dedication of every team at RMA, including Onboarding, Claims Management, Customer Services, IT, and Human Capital, with significant contributions from our Group Operations and Quality Management teams.
The alignment with ISO 9001 standards has already yielded tangible improvements, including the introduction of Visual Operations Management for enhanced performance monitoring, the standardisation of core processes, improved client feedback mechanisms, and strengthened operational risk controls.
For policyholders, this certification translates into more reliable service, reduced delays, improved communication, and faster query resolution. It signifies RMA’s ongoing commitment to providing a consistent and positive experience.
RMA believes this accreditation will also positively influence its relationships with regulators and business partners, reinforcing its commitment to governance, quality management, and customer focus. Looking ahead, RMA is focused on maintaining and continually improving on the ISO 9001 standards, with plans to pursue ISO 27001 certification for information security management.
For its valued clients, partners, and stakeholders, this milestone represents RMA's unwavering promise to deliver quality products and services they can depend on. The company is proud of this achievement and is excited about the future as it continues to enhance operations and better serve its clients.