Chronic Medication Pre-authorisation

At the end of June we launched the Chronic Medication pre-authorisation online functionality. Healthcare Providers can now capture Chronic Medication applications, renewals, and pre-authorisation requests online.

Our new functionality uses innovative automation to ensure timely and efficient processing of Chronic Medication pre-authorisations for patients.

Chronic Medication Pre-authorisation will offer the following benefits:

  • Reduced time and effort to submit your Chronic Medication applications, renewals, and pre-authorisation requests.
  • Improved pre-authorisation processing cycle time.
  • Communication at each application, renewal, and pre-authorisation request.
  • Easy navigation and enhanced user experience.

Log onto our Medical Portal to start capturing your Chronic Medication applications, renewals, and pre-authorisation requests, to experience our new uncluttered and easy to navigate system design.

Important to Note:

Healthcare Providers need to make sure that the Chronic Medication script is uploaded onto the RMA system to ensure a quick processing time for the request.

To submit a successful Pre-authorisation request online the following is required:

  • Healthcare Provider must be registered on our Medical Portal to have access to submit pre-authorisations online
  • Full Claim number of the person who is being treated
  • Date of service
  • Claimant’s date of injury
  • Treating Healthcare provider practice number
  • Place of service practice number
  • Diagnosis codes and/or Procedure Codes

We have put together a helpful user guide to take you through the new enhancements. Access the user guide here:

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