We hope that you and your loved ones have been keeping safe and well over the past weeks. The COVID 19 pandemic has had a tremendous effect and will continue to affect the lives and livelihoods of thousands of people and families locally and globally. RMA has adapted its systems, processes and operations to ensure uninterrupted service to you as our customer.
Understandably, the outbreak of the pandemic has led to business interruptions countrywide. As we are nearing the end of Alert Level 4 of the Lockdown and are preparing for Alert Level 3, as of 01 June 2020, some businesses will be opening their doors for full operations. Therefore, to accommodate you as your business returns to normal operations, we are extending our deadline for the submission of Return of Earnings (ROE), further, from 31 May 2020 to 30 June 2020. Extending the deadline ensures that your employees continue to enjoy cover against occupational injuries and diseases while on duty.
We have included in this correspondence, our response to the notice issued by the Compensation Fund regarding guidelines to deal with COVID-19 arising from occupational exposure within the context of the Compensation for Occupational Injuries and Disease Act 130 of 1993. Please take time to familiarise yourself with the claim’s process outlined and benefits associated with all COVID-19 claims.
During this extension:
- • We will be extending the expiry date of Letters of Good Standing from 31 March 2020 to 30 June 2020. LOGS will be issued manually (with no certificate number) and sent via email, upon your request.
- • Penalties for late submission will not be applied until 01 July 2020 for companies that are in operation under lockdown levels 5, 4 and 3.
The benefits of declaring within the stipulated timeframe are:
- Your current earnings will be considered, versus RMA applying an inflationary percentage to your 2019 estimated earnings.
- You will be issued with a further LOGS that will be valid for 30 days from declaration date to allow you time to either settle the premium or make payment arrangements to settle the premium.
For those companies that are still unable to operate under Alert levels 5, 4 and 3; special arrangements have been made to accommodate them in consideration of the current economic environment. For details on these arrangements, affected companies should contact RMA on the details provided below.
Simplified process for your online policy renewal
Use our hassle-free online service to process your 2020 policy renewal.
Submit your employees’ earnings (actuals for 2019 and estimates for 2020) before 30 June 2020:
If you have not yet registered on our online portal, you can simply register at
www.randmutual.co.za under the Online Services tab and enjoy the convenience.
Declaration of Earnings
To ensure that you remain in good standing, the deadline for submission of earnings is 30 June 2020.
You need to declare your 2019 actual earnings for the period of 1 March 2019 – 29 February 2020, and the 2020 estimated earnings for the period of 1 March 2020 – 28 February 2021.
Also note that if there is a variance between the current and previous submissions, your account may be audited, and you will be required to provide documents to support the variance. We will contact you if this happens. Your earnings will have to be reviewed and approved and this may delay your invoice(s) and Letter of Good Standing (LOG) for 2020.
Premium Payment
The benefits for paying your premium on time is that you will receive your annual LOGS timeously.
All payments for outstanding premium balances are due 30 days from the invoice date.
Payment arrangements can be made to pay off the premium on a monthly basis and LOGS will be issued on a month to month basis, based on your next payment date.
In an effort to assist in these tough economic times, RMA have taken the decision to not enforce section 86.2 of the COID Act, meaning that no interest will be applied to outstanding premiums until further notice
For any payment related enquiries, you may contact us on 0860 222 132 or email collections1@randmutual.co.za
What happens if you miss the 30 June 2020 deadline?
You will be issued with an Invoice that:
- • is based on your last submission plus a 4.5% adjustment for inflation
- • has a 10% penalty applied to your assessment rate due to non-compliance with the provisions of the COID Act.
You can still submit your earnings after the 30 June 2020 using the online portal and receive an adjustment invoice based on your budgeted earnings for the 2020 policy year.
For any enquiries, you may contact us on 0860 222 132 or email clientcare@randmutual.co.za.
We look forward to providing you with efficient and personal service, and we hope you will continue to enjoy a long and satisfying relationship with us.