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We are delighted to inform you that we will be moving to our new home in July 2020 which is based at building number 10, St Andrews Road, Parktown.

In 2018, our management focused on motivating and empowering our staff coupled with the development and modernisation of our systems to ensure that we have the capabilities to deliver on our existing and future strategies.

People are the core of what makes us successful, as part of our efforts to continue enhancing our capabilities to deliver on our strategy, we decided to acquire a building that will house all head office staff into one building. This decision is a move towards increasing collaboration, improving operations and staff relationships.

We believe that the new office space will offer us an opportunity to work closely together in pursuit of reaching our strategic goals. We are confident that this move will positively affect our staff and improve service delivery to our clients, enabling us to:

  • Foster creativity and collaboration across RMA departments
  • Save on costs by joining two RMA offices into one
  • Increase client centricity and service
  • Create a sense of one RMA

This is a great milestone in our growth journey which we wouldn’t have achieved without your valuable support.

We look forward to sharing the exciting upcoming developments that will ensure that we increase on delivering Caring, Compassionate Compensation to all our stakeholders.

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It is a great pleasure to announce the successful implementation of the share acquisition transaction concluded in March 2018 between Rand Mutual Holdings and African Rainbow Capital (ARC) following on approval by the Prudential Authority

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We are delighted that the Minister of Labour has extended our licence to administer COID to December 2022. This demonstrates confidence in our capabilities as SA’s leading COID administrator. We will continue to deliver quality and compassionate service of the highest standard to clients.

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The Board of RMA, a company ranked in the top 10 short-term insurance providers in South Africa, is pleased to announce the appointment of experienced financial services specialist, Thabo Dloti, as an independent non-executive director and as the chairman.

Having spent his career in a number of senior executive and board positions at Old Mutual and Liberty, 49-year- old Dloti has a proud and extensive track record in the financial services industry. Before joining the RMA Board, Dloti was CEO of the Liberty Group and Stanlib, and Group Chief Executive at Old Mutual Investment Group SA.

Over the coming months, Dloti will be stepping into the shoes of retiring chairman, Dr Vincent Maphai, who has led the Board of RMA for over 11 years

RMA is a 123-year- old company and is licenced by the Department of Labour to underwrite and administer workers’ compensation benefits for the mining, iron, metal and steel industries in South Africa. It is rated among the top 10 short-term insurers in South Africa, and last year was listed as the fastest growing mutual insurer in the world in 2015 according to The Global 500 Report compiled by the International Cooperative and Mutual Insurance Federation (ICMIF).

“RMA is at an interesting juncture in its growth path and we are therefore delighted to have Dloti joining us at helm of the RMA Board and look forward to the fresh skills, expertise and vision that he brings. I have no doubt that we can expect to continue to flourish under his guidance and direction,” says RMA CEO, Jay Singh.

“His passion for developing people through education, and sponsorship of various education upliftment and mentorship initiatives demonstrates his good fit with our company values and our ongoing commitment to Caring, Compassionate, Compensation,” concludes Singh.

Commenting on his appointment to the RMA Board, Dloti said he sees much promise in RMA and believes it can play an even bigger role within the worker’s compensation space, and in the insurance sector as a whole.

“RMA is a company that has already proven its commitment to being a leader in workmen’s compensation in South Africa, and I believe there is an opportunity for penetration into the continent and emerging markets, and to better position it within the insurance industry in SA,” says Dloti.

“This is an exciting time to be joining the RMA Board and I look forward to making an important contribution to the company and its future growth.”

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Monday, 4 December 2017, Children attending the Mankaba Crèche near Burgersfort in Limpopo can look forward to a more comfortable learning environment and a brighter future since a truck carrying a 12m x3m parkhome rolled up to deliver their new school recently.

“We are delighted that we are able to help make a difference in these children’s lives through this donation to a crèche, which is run by Mr Matala Landros Mankaba, who is an exceptionally proactive and community-minded man,” says Nomfundo Metula, General Manager: Sales and Marketing at Rand Mutual (RMA).

Mr Mankaba, who has been on a 100% disability pension from RMA since suffering a disabling mining accident in 1994, identified the need to start the first crèche in the Burgersfort informal settlement some years ago, as there was no such resource available for the local children. He and his wife, who teaches at the crèche, have been doing their best for the children with meagre resources, mostly off his disability pension.

“A few months ago, Mr Mankaba contacted us seeking assistance from our social fund, which was established to help uplift the socioeconomic circumstances of the more impoverished communities where our beneficiaries live. He requested assistance in the form of chairs and tables for the crèche, and we asked him to send some photos of the facility so that we could better understand their needs,” Metula relates.

The photos revealed that the crèche did not have sufficient shelter for the approximately 30 children it serves, and RMA was moved to intervene as part of its corporate social investment activities. The crèche provides school-readiness education and meals to children from the community.

“Education, particularly early childhood development, is very important to us as we believe that a solid learning foundation through interventions such as Mr Mankaba’s crèche have the potential to make a lasting difference to the future of the individual children through better school success. This ultimately also has an impact on the community. We therefore decided to donate the parkhome to provide shelter and a more conducive learning environment for the children,” Metula explains.

Mr Mankaba’s former employer, Bokoni Platinum, also made donations to the crèche, including the tables and chairs he had initially requested.

“When the children caught sight of their new bright crèche, they were so excited and their faces lit up with joy. We hope that this gesture will help to light up their futures by assisting the teachers to unlock each child’s potential.

“This is truly an instance of caring, compassionate compensation in action as Mr Mankaba is making a real contribution in his community and brought this opportunity for doing social good to our attention. Mr Mankaba is proof that a disability does not need to hold you back and he remains an inspiration to us all. Not only has he transcended living with a disability, but he has used the pension that he gets paid from us to for the greater good and for this he must be applauded,” she adds.

“We wish Mr Mankaba, the teachers and children of the crèche all the very best for the future. We commend Mr Mankaba for the leadership he has shown in developing this resource for the children and his resourcefulness in making the most of what was available to make a difference in their lives – he is a hero to these children and an example to us all,” Metula concluded.

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At a very young age Ubuko Mpotulo had to have his legs amputated following health complications, but this bright little fellow has never let this hold him back.

“A few months ago, Ubuko came to RMA’s attention when his grade one teacher, Janey Stevens of College Street Primary School in East London, sent out a heartfelt plea for sponsorship of prosthetic legs for this young man,” says Nomfundo Mcilongo, General Manager: Sales & Marketing at RMA.

“His teacher informed us that Ubuko runs, jumps, hops, skips and swims with his classmates, refusing to let his physical limitations hold him back from living life to the fullest. He is an inspiration to us all.

“Ubuko has been using basic prosthetic limbs to enable him to be mobile. This high-spirited little boy made the best of his existing prosthesis, but most certainly fitting prosthetic limbs more appropriate to his activity level will enable him to participate in physical activities with his friends.

“Today, it gives us great pleasure to provide Ubuko with a pair of new prosthetic legs, specially built for him by RMA’s prosthetics partner, Marissa Nel & Associates. His new ‘legs’, fitted with Vari-Flex Junior feet, provide an exclusive combination of comfort and dynamics. They are specially made for children who require the additional energy response.

“The prosthetic feet ensure the highest levels of user confidence and security, promoting a natural gait with less fatigue and strain on the lower back. The Total Knee Junior from Össur is a smaller version of the adult model, which offers security, natural motion and walking ease. The Total Knee Junior is extremely versatile and natural for children who have a broad range of very high-level activities: walking, running, sitting, squatting, and kneeling activities,” Mcilongo adds.

The prosthetic legs were presented to Ubuko by none other than South African Paralympic medallist Ernst van Dyk during a special ceremony at the East London Health Resource Centre.

RMA provides medical treatment and compensation for workers injured in the mining and iron, metal and steel industries in accordance with the terms of the Compensation for Occupational Injuries and Diseases Act (COIDA).

The initiative to help Ubuko is in keeping RMA presents new high-tech ‘legs’ to sporty Ubuko with RMA’s ethos of compassionate care.

“We don’t want anything to stand in Ubuko’s way of being the best he can possibly be. We believe that his positive attitude and determination will take him far in life, and it is our privilege to be able to sponsor his prosthetics from RMA. As a company that is both caring and compassionate, RMA believes in giving hope to people. Anybody can be a winner, no matter what obstacles they have had to overcome – so is the triumph of the human spirit, that anything is possible,” says Mcilongo.

Mcilongo explains that prosthetic limbs require maintenance from time to time, and that certain parts will eventually wear out. “Particularly for a growing boy like Ubuko, the prosthetic legs will need to be adjusted so that they can ‘grow’ with him. As a team, we are committed to ensuring that Ubuko’s prosthetics needs are taken care of well into the future so that he and his family need not worry about incurring the costs associated with the upkeep of his ‘new, high-tech legs’.

“With the encouragement of his family, school, Marissa Nel & Associates, the Eastern Cape Department of Health, Ernst and all of us at RMA, we are in no doubt that Ubuko can accomplish whatever he sets his heart on.

“We hope he will be inspired by Ernst to pursue sport professionally, as he has certainly demonstrated a passion and talent for sport.

“No matter what path Ubuko chooses with his new ‘legs’, we are confident that he will go on to make a significant contribution to this country and will continue to be an inspiration to all who know him,” Mcilongo concluded.

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Disability affects individuals’ lives in many profound ways, and the personal journey in dealing with the consequences of physical injury is unique to each individual. The emotional and practical challenges that sudden disability presents are equally complex and singular. Rand Mutual Assurance (RMA) understands these challenges and has thus adopted a culture of caring, compassionate compensation when assisting injured workers.

“Southern Africa is a vast geographical area, and mining and heavy industry in this country attract workers from far and wide. When people suffer life-changing disability, they frequently opt to return to their families for the support that their loved ones provide,” says Dr Deodat Kritzinger, General Manager: Medical of RMA.

“Outside of the major cities, however, there are often not sufficient services and facilities to meet a disabled person’s particular needs. Mobility and transport, as well as access to the necessary specialist healthcare, may pose particular difficulties. RMA has thus taken it as part of its responsibility to lessen such burdens and ensure the lives under its care receive the support they need. We have therefore developed a range of services to provide meaningful assistance to beneficiaries, as part of our commitment to deliver caring, compassionate compensation.”

In the 122 years since RMA was founded to administer workers’ compensation, advances in health and safety regulations and industry-driven initiatives have made significant inroads in the prevention of occupational injuries. In heavy industry, however, accidents do still occur from time to time, and it is RMA’s role to provide ongoing medical treatment and compensation in accordance with the terms of the Compensation for Occupational Injuries and Diseases Act (COIDA).

“As part of this responsibility, we have established a network of local preferred healthcare providers near our beneficiaries. If a disabled RMA pensioner needs to travel long distances to access healthcare, we offer assistance with their transport, both to and from the health facilities, to help make the process more convenient for them,” Dr Kritzinger adds.

“Maximising the mobility of individuals with disabilities is an important aspect of supporting their independence. For this reason, RMA partners with prosthetics and orthotics specialists to provide these devices, as well as their sustained annual maintenance and replacement, when necessary.”

The RMA mobile prosthetic clinic travels each year to bring these services to its beneficiaries, visiting rural areas to bring its special brand of care to claimants who live far away from cities where such services are more readily available. Apart from its South African service offerings, the RMA mobile clinic recently completed its 11th consecutive annual expedition to Malawi and is due to visit Lesotho again shortly.

“We have got to know our beneficiaries well over the years, and we are also aware of the socioeconomic circumstances under which some of these communities live. In some cases, the RMA social fund has assisted in establishing food gardens and helped with house renovations in our quest to improve the lot of beneficiaries and their families,” he adds.

Certain RMA beneficiaries’ families cannot offer the level of care they require, and these individuals are provided for at the Rand Mutual Care Facility in Welkom, in the Free State. The state-of-the-art facility, which was officially opened by Labour Minister Mildred Oliphant in April, provides full-time custodial care for 16 residents at present, as well as a range of services, including pressure sore management, rehabilitation and pro-active health interventions, to other beneficiaries of RMA-administered compensation in terms of COIDA.

“Our own centrally-located Rand Mutual Care Facility has allowed us to ensure that our pensioners receive the highest standard of care, in a custom-built medical and rehabilitation unit that has been designed and developed to be as inclusive and enabling an environment as possible,” Dr Kritzinger observes.

“In RMA’s considerable experience, it is not only the pensioners’ physical health, but also how they feel and interact with others that contributes to a sense of wellbeing. There are frequent visits from family, friends and community, as well as great friendships between the 16 men living here and the staff. Residents enjoy outings, games and sporting events.

“This helps to dissolve the walls of the facility, as it is very important that residents feel meaningfully included in society. This is a significant aspect of the kind of rehabilitation we want to offer beneficiaries,” Dr Kritzinger asserts.

“The RMA Mobile Clinic and Rand Mutual Care Facility are just two of the initiatives we have developed as part of a spectrum of services to support claimants. The care we strive to provide is multi-dimensional and personalised to the individual’s particular circumstances and stage of recovery.

“We have found that embracing a diverse approach to care, with the help of our partners, lends a more intuitive level of support and commitment in our mission of assisting people living with life-changing injuries. The dignity of the individual is central to our ethos of caring, compassionate compensation,” Dr Kritzinger concluded.

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Residents of Rand Mutual Care Facility recently had a fun-filled day of healthy activity when they competed in the wheelchair event of the Welkom Eskom Athletics Club Road Race 2016.

“Congratulations to all our beneficiaries who took part in the 1.5km wheelchair road race. This race presented an enjoyable opportunity for getting fresh air and exercise, as well as stimulating healthy competition,” says Dr Deodat Kritzinger, General Manager: Medical at Rand Mutual Assurance.

“One of the residents of our Rand Mutual Care Facility, Mr Mofammere Moreki, won a trophy for coming second in the race. We are exceptionally proud of his achievement, and of everyone who took part in the event.

“Other racers in Team RMA were Mr Gxumayo Mzwandile, Mr Makhahleni Mzimeni, Mr William Sitsheke, Mr Tshepang Mafa, Mr Thabo Kibi and Mr Nkumande Zamekile, and all of them finished within the time limit. Congratulations to all of them,” he said.

The Rand Mutual Care Facility, which was officially launched in Welkom in April, provides custodial care for individuals who have suffered life-changing accidents and are beneficiaries of RMA-administered compensation in terms of the Compensation for Occupational Injuries and Diseases Act (COIDA).

“Apart from providing day-to-day care for the 16 full-time residents, we also aim to provide rehabilitation; not only physical rehabilitation as they grow stronger from the physical injuries they sustained, but in terms of the psychosocial aspects of rehabilitation,” Dr Kritzinger explains.

“A large part of this process involves overcoming the effects that sudden disability can have on self-perception. When many of these men were first coming to terms with the injuries they suffered, they may not have imagined that they would be able to compete in a race ever again.

“The opportunity of taking part in a race such as the Eskom Athletics Club Road Race highlights the abilities of participants, and confirms that they are all winners in their own right. Team RMA have proved that they are champions, and their spirit of sportsmanship proves that they are worthy ambassadors for RMA,” Dr Kritzinger concluded.

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A workshop bringing together experts in rehabilitative care for people with physical disabilities, hosted by Rand Mutual (RMA) on Tuesday, culminated in Paralympic medallist Ernst van Dyk presenting four individuals with advanced prosthetics, designed to improve mobility.

“We are honoured to host Icelandic prosthetist orthotist, Professor Anton Johannesson, who shared some of his considerable knowledge with our delegates. We are certain that the techniques and ideas presented here will have far-reaching benefits in terms of extending improved quality of life to many individuals, for years to come,” says Dr Deodat Kritzinger, General Manager: Medical at RMA.

The rehabilitation workshop, held during National Disability Rights Awareness Month, was hosted at the Rand Mutual Care Facility. The state-of-the-art facility, which opened in Welkom in April, provides full-time custodial care for 16 residents at present, as well as a range of services, including pressure sore management, rehabilitation and pro-active health interventions, to other beneficiaries of RMA-administered compensation in terms of the Compensation for Occupational Injuries and Diseases Act (COIDA).

“Prof Johannesson is clinical manager of prosthetics at Össur Nordic, a division of leading orthopaedics equipment manufacturer Össur. We are delighted that he is passing on some of the advanced techniques he has helped to develop to RMA’S prosthetics partner Marissa Nel & Associates, as well as to our other esteemed delegates,” Dr Kritzinger adds.

“These techniques, emphasising rehabilitation immediately post-amputation, hold considerable promise in getting patients mobile more quickly post-amputation. This presents psychological benefits for the individual, as well as for their physical health as the likelihood of developing certain co-morbidities that often arise after amputation are also meaningfully diminished.

“This is also good news in terms of healthcare savings, as it reduces the physical burden on care givers and the need for further support services. A prosthetic limb can now be manufactured within an hour – saving time and thereby saving money – so that funding for people with disabilities can go further, benefiting more individuals,” he explains.

The workshop also provided an opportunity for Rand Mutual Care Facility’s new skills development programme to be presented for discussion. “The development of this facility meant that we were better able to cater for the physical care and rehabilitation of our COIDA beneficiaries, and now we are able to offer them training towards reintegration into economic activity,” Dr Kritzinger notes.

“This speaks to RMA’s commitment to holistic rehabilitation; not only physical rehabilitation as they grow stronger from the physical injuries sustained, but also in terms of the psycho-social aspects of recovery. A large part of this process is overcoming the effects that sudden disability can have on self-perception. Our residents were previously employed in jobs that were very physical in nature, and often they identify themselves in terms of those physical capabilities that have changed since their accidents.

“This skills development programme aims to show beneficiaries new aspects of their capabilities through acquiring new skills. Not only will the residents be taught new competencies that they might never otherwise have achieved, it is hoped that they will also see themselves in a new light.

“Some of the training projects we are introducing at the Rand Mutual Care Facility for the benefit of our residents are business skills development and learning to build prosthetics. These projects hold promising potential for the upskilling of residents,” he adds.

“Such training can set residents, particularly those who are younger, on a new career path, enabling them to fully integrate back into the working world in a new capacity. We also envisage that, in time, opportunities such as these could lay the groundwork for future entrepreneurial prospects. Proactive rehabilitation in terms of skills development will have manifold benefits for the individuals and also, potentially, the socio-economic circumstances of their families and wider communities,” he says.

“Through empowering Rand Mutual Care Facility residents by helping them to overcome physical limitations, it is hoped that their successes will serve as inspiration to others in similar circumstances and provide them with hope when they need it most.”

Prostheses made and fitted using the techniques demonstrated by Prof Johannesson will be presented to four people at the close of the workshop. One of the four is RMA beneficiary Willem Bekker, who sustained an occupational injury to his ankle in 2010 and, in spite of a series of operations, his left leg had to be amputated below the knee in 2013.

“I had to allow some healing time before I could have a prosthesis fitted, but I’m a real ‘busy body’ so I could not wait for that. I started going around in a wheelchair and soon I was making things in my workshop. I’m a boilermaker by trade, but my first love is fishing,” Mr Bekker relates.

Dr Deodat observes that, had the new techniques been available at the time of Mr Bekker’s amputation, he could have had a prosthesis fitted within days and been mobile far sooner.

Mr Bekker’s rehabilitation was fuelled by his passion for fishing, and he started making fishing paraphernalia, including fishing rod stands and fishing tackle boxes for sale – opening up a whole new avenue of economic opportunity for him. “I am motivated by things I love,” he says.

Dr Kritzinger adds: “The rehabilitation process is unique for each individual, and this process can be long and arduous but it is ultimately rewarding. It is our cherished hope that the insights shared here today will help to speed up this process so that individuals can recover more quickly after amputation.

“In addition, we believe that the skills development programme we are implementing at the Rand Mutual Care Facility will open new doors for our beneficiaries and help them to reintegrate into the workplace, or even forge entrepreneurial opportunities that they may have never otherwise dreamt of,” he concluded.

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