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I was privileged to join RMA at the start of a project to launch a Care Facility in Welkom. The purpose of the facility is to live this specific value of being about our people, by providing quality care and service to RMA Claimants and Pensioners alike. It shows that RMA seeks to care for people in the long term and I loved being part of establishing this facility and service.
I’m a Business Analyst at RMA and the core function of my role is to engage with colleagues to translate their business needs into tangible solutions that improve efficiency and drive better quality to serve our customers optimally.
I love people and getting to know what drives them. As a Business Analyst I’m fortunate to engage with various teams on a regular basis. My favourite experience is facilitating workshops where I really get to see how people think and collaborate to come up with new ideas or solutions to improve RMA as a whole.
I’ve been given the opportunity to go from being a traditional Business Analyst to honing my skills in an Agile environment. Since the organization is still new to the methodology, we are receiving a lot of training and coaching in this area. I love how Agile is adaptable but within a structure and how it fosters teamwork.
As a Business Analyst I really get to engage with colleagues regularly and that’s the part I love. I’m definitely a people person with an analytical mind. I get a thrill from talking to people, trying to understand their pain points and coming up with solutions together.
RMA is a well-established organization having been in business for 124 years, with a great track record, yet is innovating and expanding with a goal to become one of SA’s top 10 insurers.
It is exciting to be part of a company that is growing in so many new ways, yet remaining competitive and not only surviving but thriving in a tough economy.
RMA is about people and how to serve them best. A love of delivering quality and personal customer service – the right service at the right time - is a must. RMA embraces diversity so a willingness to add your own flair whilst respecting the difference of your colleagues and harnessing it for positive growth, will ensure a fulfilling career. Responsibility and accountability are also big drivers in the company.
I think RMA is very competitive in terms of remuneration of staff. The benefits are very comprehensive and you can annually review and structure your package in a way that best suits your needs.
I feel incredibly excited and privileged to be part of a company that is striving to continually improve on products and services that bring quality back to the lives we insure.